In short
PACI lists separate hours by branch and by service; confirm your branch before travelling.
Official agency
Public Authority for Civil Information
Last verified: 2026-08-31
Verified information
- Schedule source
- PACI contact page
- Schedules differ by
- Branch and service type
- Before visiting
- Recheck the official page
Current PACI branch schedule
PACI publishes separate rows for card collection and public reception. The times below were reviewed against PACI's official contact page on August 31, 2026; temporary, Ramadan, and public-holiday schedules can replace them.
Main office, Ahmadi, and Jahra
- South Surra head office — card collection: 7:30 AM–1:00 PM and 2:00 PM–7:00 PM.
- South Surra head office — public reception for Kuwaitis: 7:30 AM–1:00 PM; for non-Kuwaitis: 2:30 PM–7:00 PM.
- Ahmadi (South Sabahiya) and Jahra — card collection: 7:30 AM–1:00 PM and 3:00 PM–7:00 PM; public reception: 7:30 AM–1:00 PM.
Other listed reception locations
PACI's official page lists 7:30 AM–1:00 PM public-reception hours for Liberation Tower, Sabah Al-Ahmad Government Mall, West Abdullah Al-Mubarak Government Mall, and the listed Interior/Immigration locations. Confirm that the location handles your transaction before visiting.
Who this is for
- People planning a PACI visit or collecting a Civil ID from a branch.
What you need
- The branch name and the service you need, because reception and collection hours can differ.
How to use it
- 1
Open PACI's official contact page and choose the location you intend to visit.
- 2
Check the correct service row: public reception and Civil ID collection can have different hours.
- 3
Recheck on the day of travel for Ramadan, public-holiday, or temporary changes.
Common errors
- Using collection hours when you need public reception, or checking the wrong branch.
- Relying on an old social-media post during a holiday or temporary schedule.
Important
Kuwait247 does not collect Civil ID, payment, or login details. Enter them only on the official service website.
Common questions
Are PACI collection and reception hours the same?
Not always. PACI lists separate schedules by location and service, so read the matching row for your visit.
Do all PACI branches have evening hours?
No. The official schedule varies by location and service; some listed locations show only morning public reception.
Can PACI hours change during holidays or Ramadan?
Yes. Confirm PACI's current notice or contact page immediately before visiting.